Return and Refunds

 REFUNDS / RETUNS & EXCHANGES

We accept refunds and exchanges. The details of our policy are stated below, but if you have any queries please don't hesitate to get in touch with us:
sales@ingearcycles.co.uk or call us on: +44 (0)1342 829829.

You can also contact us my conventional mail at the following address: Enquiries, In Gear Lower Square,Lewes Road,Forest Row,East Sussex RH18 5HD   United Kingdom.

RETURNS

Our Returns policy lasts 30 days from the date of receipt of your item. If 30 or more days have passed since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and in a saleable condition.

Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept returns on products that are intimate or sanitary goods.

• Gift cards
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment at the earliest opportunity.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: sales@ingearcycles.co.uk

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@ingearcycles.co.uk and send your item to the Return Shipping address below.

RETURNS SHIPPING

To return your product, you should mail your product to:

Returns,
In Gear 
Lower Square

Lewes Road

Forest Row
East Sussex.

RH18 5HD
United Kingdom

You can also contact us at: sales@ingearcycles.co.uk or call us on: +44 (0)1342 823829 for further information.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for any exchanged products to reach you, may vary. We recommed using a tracked & insured mail service if you are returning any high-value items to the store.